Field Collection Specialist - Lombok

Join Indodana as a Field Collection Specialist in Lombok and become a key player in providing financial solutions to our valued customers!

Indodana, a leading fintech company in Indonesia, is looking for a dedicated Field Collection Specialist to join our team in Lombok. In this role, you will be responsible for visiting customers to collect payments, negotiate payment plans, and ensure timely and accurate collections. This is a great opportunity to make a tangible impact on our customers' financial well-being while growing your career in the fintech industry.

As a Field Collection Specialist, you will be part of a dynamic team dedicated to delivering exceptional customer service. You will use tools like Salesforce and our proprietary collection system to manage and track customer interactions. This role offers a competitive salary and benefits, as well as opportunities for professional development and growth.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visit customers to collect payments and negotiate payment plans.
• Ensure timely and accurate collections using Salesforce and our proprietary collection system.
• Build and maintain strong relationships with customers to foster trust and loyalty.
• Provide excellent customer service and resolve any issues or concerns promptly.
• Monitor and report on collection activities to ensure targets are met.
• Collaborate with the collections team to achieve overall collection goals.
• Adhere to company policies and procedures related to collections.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in collections or a related field.
• Strong communication and negotiation skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with Salesforce and our proprietary collection system is a plus.
• Valid driver's license and reliable transportation.
• Ability to travel and work in remote areas.

🛠️ Keahlian

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